Warehouse Operations & Logistics Customer Service Specialist

About Us

UNIQUORS® International Netherlands B.V is a wholly owned subsidiary of Uniquors Supply Chain Group, which specialises in supply chain management, cross-border e-commerce and import/export trade. The Group has more than ten wholly owned subsidiaries, with a network covering Suzhou, Wuxi, Shanghai, Shenzhen, Hong Kong, Hamburg, Frankfurt, Mönchengladbach, Rotterdam, Los Angeles and Melbourne.

Our core values are Excellence, Professionalism, Innovation and Efficiency, and we are committed to giving our customers the best supply chain solutions.

The Role

We’re looking for a hands-on operations professional to manage warehouse activity, coordinate international transport, support customs clearance and be the day-to-day contact for our customers. The level and title will depend on your experience.

What You’ll Do

Warehouse Operations

• Print and assign daily pick lists, and coordinate picking and packing on the warehouse floor
• Check physical goods against orders so that items, quantities and labels are correct
• Record inbound and outbound transactions in the system so inventory stays accurate in real time
• Track order fulfilment progress and manage stock allocation and availability
• Organise regular stock counts, investigate discrepancies and correct records so the books match physical stock

I nternational Logistics & Transport

• Manage import and export shipments end to end across sea, rail and air freight
• Coordinate container pickups after vessels arrive, and send collection orders to haulage partners
• Draw up daily transport plans, covering vehicle loading and route planning
• Track deliveries in real time, and handle schedule changes, delays, vehicle substitutions and weather or traffic disruptions
• Reconcile monthly freight charges and coordinate invoices with carriers
• Work with customers, customs brokers, warehouses, hauliers and shipping lines to keep shipments moving

Customs Support

• Help the customs team prepare import and export documents, check declaration data and verify HS tariff classifications
• Help enter and maintain master data in the ATLAS customs system
• Monitor clearance status, and help resolve inspections, holds and other clearance issues by gathering information on site
• Keep up with changes to local customs and trade regulations, and flag how they affect operations
• Give customs brokers the documents and confirmations they need for clearance

Customer Service

• Answer customer questions on inventory, shipments, tracking and returns, and give proactive status updates
• Handle complaints and escalations by coordinating with warehouse, transport, customs, finance and sales until each issue is resolved, and keep service records up to date
• Follow orders through to delivery, and solve operational problems in clearance, transport and warehousing from the customer’s point of view

Other supply chain tasks as assigned by your manager

What We’re Looking For

• A background in warehousing, logistics, international trade or a related field
• Valid work authorisation for the work location
• Fluent English, German or Dutch, enough to deal independently with local customs authorities and partners
• Knowledge of import/export declaration processes and the basics of sea, air and rail freight
• Strong MS Office skills, and familiarity with warehouse and logistics systems
• A strong sense of responsibility and integrity, and good communication and cross-functional teamwork
• The ability to spot risks early and handle routine warehouse, logistics and customer service issues on your own
• A collaborative attitude and basic team coordination skills

Nice to Have

• Hands-on sea, rail or air freight experience
• Experience supporting customs clearance
• Knowledge of the ATLAS customs system
• A forklift licence

How to Apply

Send your CV to hr@uscgeu.de , in Chinese & German or Chinese & English. In your email, please include:

• Visa / work permit type
• The position you’re applying for
• Your preferred location
• Your earliest start date
• Your salary expectations

Contact: Lisa Xu · +49 40 2260 3160

Work Addresses

• Mönchengladbach: Dohrweg 36, 41066 Mönchengladbach
• Hanau: Josef-Bautz-Str. 25–29, 63457 Hanau
• Hamburg: Lederstraße 21, 22525 Hamburg
• Euskirchen: 53881 Euskirchen
• Ibbenbüren: 49479 Ibbenbüren
• Rotterdam: Port of Rotterdam

Izvor: https://www.linkedin.com/jobs/view/4480761257/

Nivo: senior